Arcoro Company Wins Gold Stevie® Award in 2020 Stevie Awards for Contact Center of the Year
For Second Consecutive Year ExakTime Customer Support is Rewarded for Excellence
Calabasas, CA – March 3, 2020 –
Arcoro, a proven provider of human resources management (HR) solutions for high risk industries, announced today that Arcoro company ExakTime, provider of leading time tracking and workforce management software, received a Gold Stevie® Award in the Business Services Industry in the 14th annual Stevie Awards for Sales & Customer Service.
ExakTime garnered a gold designation in the category of Contact Center of the Year (Up to 100 Seats) – Business Services. ExakTime shared the broader business services category with major players including Dell, GoDaddy and HomeServe USA.
The Stevie Awards were established in 2002 and are among the world’s most widely recognized business awards, recognizing all facets of achievement in the workplace.
“We are thrilled we’ve earned a gold Stevie Award for our unwavering commitment to helping customers,” says ExakTime Vice President of Operations Tom Zeliff. “This year we had specific benchmarks we were striving to reach, and we actually surpassed them.”
Zeliff noted that his team’s efforts effectively improved response and resolution times and reduced their ticket volume despite an increase in customers, all while maintaining customer satisfaction scores of over 98%.
“ExakTime’s call support center has always been the best in its class,” said CEO John O’Hara. “But this year they pulled out all stops to deliver the finest service a new or longtime customer could ask for, and for that I’m very proud.”
More than 2,600 nominations from organizations in 48 nations were evaluated for this year’s Stevie Awards competition. Entries were considered in more than 90 categories for customer service and contact center achievements.
“Stevie Award winners from around the world should be very proud of their achievements. The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards executive chairman, Michael Gallagher.
Arcoro combines proven, modular HR software solutions designed to help high compliance, high consequence companies improve efficiencies, limit risk and build high-performing teams. With over 10,000 customers and 360,000 daily users in 20 countries around the world, Arcoro provides easy-to-use, cloud-based HR software modules that give organizations the competitive edge to scale and grow effectively. Visit us online at arcoro.com.
ExakTime, an Arcoro company, is the 20-year leader in time and attendance tracking forconstruction and field services. ExakTime’s cloud-based, wireless and rugged solutions are easy to use for any size company. Accurate digital data and payroll syncing streamlines operations, saves money and supports 100% compliance. For more information, visit exaktime.com.
About the Stevie Awards
Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.